Telecommunication Consultant Vacancy at Kisan Call Centre

Telecommunication Consultant (Kisan Call Centre)

Job Eligibility :

The candidate should possess the following essential qualifications:

• Degree in Telecommunication Engineering/Electronics Engineering/Electrical Engineering/Information Technology
• At least 10 Years Experience in the field of Telecommunication

Desirable:

• Out of 10 years experience nearly 5 years should be in the field of Call Centre management.
• Experience of project formulation tendering, evaluation and contract finalization

Age: No age limit prescribed. However, the candidate should be in good health capable of extensive touring/ travelling

Job Responsibilities
General Tasks:

• Monitoring the performance of Kisan Call Centres.
• Support the Ministry in selection of a new vendor for KCC operation as and when requited
• Examining the process of developing the information base from the queries and their answers.
• Advising the Ministry of agriculture on enhancement of the KCC performance, system upgradation and enhancing the call centre facilities from time to time based on the feedback received.
• Work out new initiatives associated to Call Centres viz. use of mobile telephone and SMS services etc. in upscaling the outreach of KCC.
• Holding regular discussions with the Call Centre Agents and the clients to collect feedback to improve the process.
• Making periodic or surprise checks in the Kisan Call Centres telephonically or through their inspection periodically or on specific instruction of DAC

Day-to-day task:

• Analyzing call volumes, hourly call pattern CCR reports received from BSNL in different States and suggesting changes in seat distribution in KCC locations in the respective States.
• Maintaining data base of KCC call detail records and providing various MIS reports through the KCC database at monthly intervals and other ad-hoc queries.
• Maintaining close coordination with BSNL and other public/private phone service providers for smooth functioning of telecom lines at the Kisan Call Centres.
• Coordinating with KCC Operator in smooth performance of Call Centres
• Scrutinizing the paid vouchers/telephone bills of Kisan Call Centres paid by KCC Operator before its submission to DAC for reimbursement.
• Scrutinizing the monthly bills submitted by Caretel based on actual number of shifts manned by Call Centre agents for payment by DAC.

Vacancy Details – http://goo.gl/Emw23

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