Telecommunication Consultant Vacancy at Kisan Call Centre

Telecommunication Consultant (Kisan Call Centre)

Job Eligibility :

The candidate should possess the following essential qualifications:

  • Degree in Telecommunication Engineering/Electronics Engineering/Electrical Engineering/Information Technology
  • At least 10 Years Experience in the field of Telecommunication

Desirable:

  • Out of 10 years experience nearly 5 years should be in the field of Call Centre┬ámanagement.
  • Experience of project formulation tendering, evaluation and contract finalization

Age: No age limit prescribed. However, the candidate should be in good health capable of extensive touring/ travelling

Job Responsibilities
General Tasks:

  • Monitoring the performance of Kisan Call Centres.
  • Support the Ministry in selection of a new vendor for KCC operation as and when requited
  • Examining the process of developing the information base from the queries and their answers.
  • Advising the Ministry of agriculture on enhancement of the KCC performance, system upgradation and enhancing the call centre facilities from time to time based on the feedback received.
  • Work out new initiatives associated to Call Centres viz. use of mobile telephone and SMS services etc. in upscaling the outreach of KCC.
  • Holding regular discussions with the Call Centre Agents and the clients to collect feedback to improve the process.
  • Making periodic or surprise checks in the Kisan Call Centres telephonically or through their inspection periodically or on specific instruction of DAC

Day-to-day task:

  • Analyzing call volumes, hourly call pattern CCR reports received from BSNL in different States and suggesting changes in seat distribution in KCC locations in the respective States.
  • Maintaining data base of KCC call detail records and providing various MIS reports through the KCC database at monthly intervals and other ad-hoc queries.
  • Maintaining close coordination with BSNL and other public/private phone service providers for smooth functioning of telecom lines at the Kisan Call Centres.
  • Coordinating with KCC Operator in smooth performance of Call Centres
  • Scrutinizing the paid vouchers/telephone bills of Kisan Call Centres paid by KCC Operator before its submission to DAC for reimbursement.
  • Scrutinizing the monthly bills submitted by Caretel based on actual number of shifts manned by Call Centre agents for payment by DAC.

Vacancy Details – http://goo.gl/Emw23

 

Join the Forum Discussion on this Job

Related Govt Jobs:

  1. Telecommunication Assistant Job at Kisan Call Centre
  2. Senior Programmer Recruitment at Kisan Call Centre
  3. Programmer Vacancy at Kisan Call Center
  4. Data Entry Operator Job at Kisan Call Center
  5. Project Coordinator, Project Assistants, Consultant (Finance), Consultant (MIS), Consultant (Procurement), Consultant (Technical) in Ministry of Development of North Eastern Region

View in Hindi

Facebook Like

Google Plus